Policies & Additional Information

HOLIDAY ORDERS
Holiday orders must be placed by December 10.  Orders placed after December 10 may not arrive in time for Christmas.

RETURN POLICY
All of our items are custom and made-to-order, so we do not offer refunds, returns or exchanges.  However, we want you to love your items so if you’re unsatisfied with your order in any way, please contact us at piccolopaperco@gmail.com as soon as possible and we're sure we can come up with a resolution.  If a mistake was ours, we’ll make it right at no additional cost to you.

PRODUCTION TIME
Based on our current turnaround time, your order will ship 2-7 business days, depending on the item(s) ordered, from the time you place your order.  If you have requested a proof, your order will ship 2-7 business days from the time you approve your proof.  Once your order has shipped, you can expect to receive it within 1-5 business days, depending on the shipping option you have selected.

PROOFS
We offer one free proof for each order, upon request. Production begins quickly so please be sure to request your proof at the time you place your order.  If you request a proof, you can expect to receive it by email within 2-3 business days and you must review and approve your proof prior to your order being processed.

COLOR DISCLAIMER
While we make every effort to portray our colors accurately, please know that colors can vary between computer monitors and we are not responsible for any variations that may occur.

CAPITALIZATION
All items will use capitalization as shown in the product photos (i.e., if a design is shown in all lowercase or all uppercase, that is the capitalization that will be used for your item). If you would like to modify the capitalization from what is shown in the product photos, please reach out to check if that can be accommodated for the design you are interested in.

PUNCTUATION
All items will be modified to use correct punctuation (e.g., correct use of apostrophes for couples or family items). 

BUSINESS HOURS & CLOSURES
Piccolo Paper Co. is open for administrative hours Monday-Friday from 9:00 am - 2:00 pm.  When order volume is particularly high, Piccolo Paper Co. may close to new orders without notice in order to process existing orders.

LOGO
A small Piccolo Paper Co. logo is printed in grey on the back of each item.

THE FINE PRINT
Please ensure you have read all policies prior to purchase.  By purchasing from Piccolo Paper Co., you understand and agree to all policies.